Refund policy

Our returns and refund form can be found here: Returns form.

At Schnuggle we're confident you'll love your purchase. However, we understand from time to time you may wish to make a change. Please see below for our returns policy and process.

Policy Summary
1. We accept returns when an item arrives damaged or when we’ve sent an incorrect item. This must be reported within 3 working days using our online form, you will not be charged for this.
2. We accept returns if you change their mind. You have 14 days to claim your return using our online form, you will not be charged for this.
3. All return claims must be submitted through our Online Form.
4. All returns must be submitted with complete evidence.
5. If the product has been moved to another address, the return stands void.
6. If a returned item requires redelivering this will incur additional handling and delivery charges

We aim to process the request and come back to you within 4 working days. If we accept your claim, we will arrange a collection of the goods on an agreed date we will offer one of the below options according to your claim:
• Issue a discount
• Replace the Goods
• Repair the Goods

Non-deliveries
Should our delivery of your order not be successful or rejected:
• All further delivery attempts will incur additional charges which will include both the original delivery and the original handling charge for the order.
• Should the order be cancelled, and no further delivery attempts be required, you will incur a 10% restocking fee and we will be unable to refund you the original handling and delivery charge.
o We reserve the right to treat a non-delivery in the same manner as Returns Process and Charge: Distance Selling should upon inspection we believe that the order has been opened prior to rejecting the delivery.